Fundamentals of complexity and change-making

Learn the mindsets and tools of a change-maker!


Pay what you can afford (Free - $199)

25 August - 21 September 2021

Start learning!
Join over 307 change-makers!
Lessons & Tutorials
Hours of guided content

What you'll learn

We'll have one live session each week for five weeks. They'll be on Tuesdays, 1930 - 2100 EST. Each session will have 60-90 mins of core teaching and interactive exercises, followed by an open Q&A. If you can't make the live sessions, don't worry - we'll upload the Zoom recording on the same day. Check the timing in your city here.

Complex systems and wicked problems

This session will explore:

  1. What are complex systems?
  2. Why are some problems so difficult to tackle?
  3. How does system thinking help?
  4. What’s the mindset of a systems thinker?
4 activities
1.5 hours

Visualising complex systems

This session will explore:

  1. How can we understand complex systems?
  2. How can we visualise and map complex systems?
  3. How do we set goals in complex systems?
  4. What is Theory of Change? How can we use it to envision our change?
1.5 hours

Finding where to intervene

This session will explore:

  1. How can we identify intervention points?
  2. How can we make a big difference with small experiments?
  3. How might we create a hypothesis to inspire action?
1.5 hours

Understanding your impact

This session will explore:

  1. What is a developmental approach to learning?
  2. How do we know we’re pushing the system in the right direction?
  3. How do we learn and adapt as the system changes?
1.5 hours
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Your coaches

Hi, I'm Abram, I'll be taking you through the course!

I've had the privilege of coaching hundreds of people worldwide in applying Design to make a difference.

I've worked with big and small governments and NGOs in the last six years to help them create change - from the Australian, Bhutanese and New Zealand Governments to Bill & Melinda Gates Foundation.

My work has focused on tackling problems like malnutrition, disaster management, and clean water and sanitation; and I've worked in 12 countries - including in Asia, Africa, and the United States.

I can't wait to meet you!

Hello, I'm Kyle! I'll be talking to you about complex systems and wicked problems.

Kyle Godbey is an American Service Designer who specializes in building internal platforms and changing the way people work, for a top 5 bank/credit card lender. For a little over 20 years, Kyle has been piloting new lines of business and products in eCommerce, brick-and-mortar and remote call centers, hospitality, and finance, first though Six-Sigma methods and later employing Design Thinking, Lean UX, Agile and for the past 5 years, Service Design. He believes that by minimizing the experiential "drag" on a system and maximizing the creative empowerment, users will self-actualize and deliver beyond the known potential of the system.

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What our community is saying

I really enjoyed different perspectives from people all over the world. I really liked that dynamic. I really appreciate how generous people are of their time and resources, and how supportive our community is.
Dawn Peterson
United States
It's a great opportunity to creatively learn applied and theoretical design thinking!
Terrence Johnson
United States
I’m thankful to have been a part of Design for Impact and its Coaching Clinics.

It has allowed me to dedicate time each week in learning Systems Thinking from the basics with the participation of an engrossed team of thinkers from around the globe.
Bhooshan Pandya
I have been leveraging the Design for Impact community to continue learning experience/service design practices. Our exercises are output focused, and collaboration is productive and enjoyable.

What I appreciate most is the various points of view I have access to from a group of designers with diverse backgrounds and expertise from around the globe.
Kyle Godbey
United States
Design for Impact has helped give me the knowledge and skills I needed to enter a career in Design. Abram is an excellent instructor and has taught me the fundamentals of UX design and research.

The program attracts people from diverse cultural, educational, and employment backgrounds. I have enjoyed collaborating to work through a UX design problem from beginning to end as a team.
Hannah Willoughby
C3 Human Factors Consulting

Frequently asked questions

How much time will I need each week?
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Between the live sessions and team assignments, you'll need about two hours a week. We often find that the more time people can spend, the more they will get out of the course! If you don't have that much time over a four week period, we recommend waiting until you do. This course will challenge you intellectually and personally, and you'll need to spend the time to get the most out of it.

How will I join a team?
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You can do the course alone or as part of a team. If you choose to join a team, we will assign you to a team based on your shared interests and timezones. This helps in making sure that you can work well with your team and explore topics that are of interest.

Do you offer refunds?
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We offer a 30-day money back guarantee! If you're not amazed at what you're learning, email us within 30 days and we'll give you all your money back! No questions asked.

What if I can't afford to pay?
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We offer scholarships are for people who are struggling financially, living in developing countries, studying or looking for work.

Our only ask is that you join a special feedback group to help improve the course :)

Apply for a scholarship here.

What if I'm too busy for the course?
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We open all our events to the public, so you can attend any event by going here. Each event is usually 60-90 mins, so you can fit it in!

You can also watch recordings of our events here.


Ready to learn?
Let's get started.

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